Hello,
Here are some suggestions that might help:
- Check Account Activity: On Instagram, you can check your account activity to see if there are any unfamiliar sessions or logins. Go to your profile, tap on the three lines in the top right, select “Settings,” go to “Security,” and then tap on “Login Activity.” Review the list of devices and sessions. If you see anything suspicious, log out from those sessions.
- Clear App Cache: Try clearing the cache of the Instagram app on both your phone and iPad. Sometimes, a cached session might be causing the conflict.
- Reinstall Instagram App: Uninstall the Instagram app on both devices and then reinstall it. This ensures you have the latest version of the app without any potential glitches.
- Check App Permissions: Review the app permissions for Instagram on both your phone and iPad. Ensure that the app has the necessary permissions to function properly.
- Check Two-Factor Authentication Settings: Since you’ve enabled two-factor authentication, make sure that the settings are correct on both devices. You may need to verify both devices during the login process.
- Update Devices: Ensure that your phone and iPad are running the latest operating system updates. Compatibility issues may sometimes arise when devices are running different software versions.
- Password Manager: If you use a password manager, ensure that it is not causing conflicts. Sometimes, password managers can interfere with the login process.
- Wait for a While: After making changes, wait for a bit before attempting to log in on both devices. Sometimes, it takes a bit of time for the changes to take effect.
- Contact Instagram Support: If the issue persists, reach out to Instagram’s support. Use the in-app help options or visit the Instagram Help Center. They may be able to provide specific assistance based on the details of your account.
Remember to be cautious with third-party apps and services in the future, as they can sometimes lead to security and compatibility issues. If the problem persists, Instagram support is your best avenue for personalized assistance.