Hello Youlitta. There could be several reasons why YouTube is not working for you on both your mobile and PC. Here are a few possible reasons and solutions:
- Internet connection issues: YouTube requires a stable internet connection to work properly. If your internet connection is slow or unstable, videos may not load or may buffer frequently. Try resetting your router or modem, or connect to a different network.
- Outdated browser: If you’re using an outdated version of your web browser, YouTube may not work properly. Make sure your browser is up-to-date by downloading the latest version from the official website.
- Cache and cookies: Your browser’s cache and cookies can sometimes cause issues with YouTube. Try clearing your browser’s cache and cookies, and then try accessing YouTube again.
- Third-party extensions: If you have any third-party extensions or add-ons installed on your browser, they may be interfering with YouTube. Try disabling them temporarily and see if YouTube works.
- YouTube server issues: Sometimes, YouTube may experience server issues that prevent it from working properly. Check if other websites are working properly and try accessing YouTube again later.
If none of these solutions work, you can check the YouTube Help Center for more troubleshooting steps or contact their support team for further assistance.